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Shipping policy

Shipping Policy – The True Balance

At The True Balance, we aim to get your order to you as quickly and safely as possible. All orders are packed with care and shipped from our Australian warehouse.

Processing Time

Orders are usually processed and dispatched within 24 hours (Monday–Friday).
Once your order has been dispatched, you’ll receive a tracking number via email so you can track your delivery at any time.

Shipping Times

  • Standard Shipping: 4–6 business days (Australia-wide)

  • All orders are sent via Australia Post or our trusted courier partners.

  • Delivery times may vary depending on your location and during busy periods such as public holidays or sales.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and the size or weight of your order.
You’ll see the final shipping cost before completing your purchase.

Tracking Your Order

Once your order has been shipped, you’ll receive an email with a tracking ID within 24 hours. Use this link to follow your delivery and stay updated every step of the way.

Missing or Delayed Deliveries

If your order hasn’t arrived within the estimated time frame, please check your tracking details first. If you still need help, contact us at hello.thetruebalance@gmail.com